When you have a plumbing emergency to deal with, the last thing you want is to spending loads of time searching for a recommended professional and doing a ton of research. If you already know what to look for, then you get contact one quickly and get your home back to normal as soon as possible. Here are some key things to look for:
You can guarantee you’ve found a professional when you see that they have accreditations and certificates. These will give you a good idea of what standard of work to expect and what they are qualified to do. You need to be looking for logos like Gas Safe, Oftec, CIPHE, NICEIC and Which? Trusted Trader.
- Do they have the appropriate insurance?
A trusted trader will have insurance up to a certain level, so you can feel assured that should the worst-case scenario occur, any damage will be covered by their insurance. Don’t trust a plumber who can’t show you their insurance or reassure you of the amount of insurance they have.
- Do they offer an emergency service?
When finding a suitable plumber, it’s important to know if they offer a 24-hour emergency call-out service. Unfortunately, plumbing problems don’t always occur during 9-5 on a weekday. If a pipe bursts or your boiler blows at 3am on a Saturday morning – you need to know your plumber is prepared to respond immediately. Knowing how quickly a plumber can respond could help you decide which professional to choose. For an Emergency plumbers Dublin, visit https://www.plumberservicesdublin.ie/
- Customer Promise
Look out for a customer charter and any promises for customer satisfaction. This will provide with a good feel for how much their customers mean to them. Reviews on their website are another indication of how customers respond to the service they have received. Do they have any negative reviews? If so, what kinds of issues do they cover? If the majority of reviews are positive, then you can rest easy that this is a trustworthy organisation.
- Are they a local or national?
Either can have benefits, so you should approach this with an open mind. Local tradespeople will be near, familiar with the area and can probably get to you quicker. National companies can feel more trustworthy and have a strong trusting reputation. Local companies are often cheaper and more personal and friendly. If they are a sole trader though, they might struggle to find time to fit you in.
- Check out their website
What is their website like? Is it helpful and easy to navigate or are you struggling to find their contact details? A clear and navigable website could be the deciding factor in who you choose. Other handy signs to look for are blog pages and frequently asked questions. Evidence of these shows how committed they are to helping out customers with information and advice.
- Are they clear about their rates?
Of course, cost is going to be key factor in deciding which plumber to choose. If you find a website or company is vague about their pricing, you could feel frustrated or annoyed if you end being charged more than you were expecting. They might want to visit to see the work that needs doing first, but once they give you a quote, make sure you get it in writing.